Job Description
Join our award-winning healthcare team as a Night Shift Receptionist with flexible scheduling options! MetroHealth Solutions is seeking a dedicated professional to provide exceptional front-desk support during evening hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in a fast-paced, patient-centered environment.
As the first point of contact for our patients and visitors, you'll play a crucial role in delivering outstanding customer service while managing administrative operations. Our flexible schedule includes evening shifts with rotating weekends, ideal for work-life balance.
Responsibilities
- Manage patient check-in/out processes efficiently using electronic health records
- Handle incoming calls and direct inquiries to appropriate departments
- Maintain accurate appointment scheduling and calendar management
- Process insurance verification and registration documentation
- Assist with patient triage and urgent care coordination
- Prepare daily reports and maintain confidential records
- Collaborate with clinical staff to ensure seamless patient flow
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency in EHR systems (Epic or Cerner preferred)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work 11 PM - 7 AM shifts with weekend rotation
- Basic knowledge of HIPAA compliance regulations