Job Description
Join MetroCare Health Solutions as a Night Shift Receptionist and enjoy the perfect work-life balance with our flexible scheduling options! We're seeking a professional, patient-focused individual to manage front desk operations during evening hours in our state-of-the-art Dallas medical facility. This role is ideal for night owls who thrive in dynamic environments and want to make a meaningful impact in healthcare administration.
As the first point of contact for patients and visitors, you'll ensure exceptional service while supporting our 24/7 care mission. With competitive compensation, comprehensive benefits, and a supportive team culture, this position offers stability and growth opportunities in the thriving healthcare sector.
Responsibilities
- Manage front desk operations during evening shifts, greeting patients and visitors with professionalism
- Handle multi-line phone system, scheduling appointments, and maintaining accurate patient records
- Coordinate with medical staff for urgent patient needs and after-hours emergencies
- Process insurance verification, collect payments, and manage billing inquiries
- Maintain secure documentation and HIPAA compliance protocols
- Oversee facility security protocols during night hours
- Coordinate with cleaning staff for facility readiness
Qualifications
- Minimum 1 year experience in medical reception or customer service role
- Strong proficiency with EMR systems (Epic or Cerner preferred)
- Excellent communication and multitasking abilities
- Flexibility to work evenings and weekends as required
- Basic knowledge of medical terminology and insurance processes
- High school diploma or equivalent; certification preferred
- Ability to remain calm under pressure during emergency situations