Job Description
Join our award-winning team as a Night Shift Receptionist at Premier Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during evening hours in our vibrant Austin location. Enjoy competitive compensation, flexible scheduling options, and career growth opportunities in a dynamic hospitality environment. Perfect for night owls seeking stability with adaptable hours.
Responsibilities
- Manage front desk operations during night shifts (11 PM - 7 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Coordinate with security and overnight staff for seamless operations
- Manage reservation systems and update guest records accurately
- Respond to emergency calls and escalate critical issues appropriately
- Maintain immaculate lobby and common areas
- Process payments and reconcile nightly reports
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS software (e.g., Opera, StayNTouch)
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if required for errands)
- Flexibility to work weekends and holidays
- Basic first aid/CPR certification preferred