Job Description
Join our award-winning team as a Night Shift Receptionist at Premier Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours (10 PM - 6 AM). This role offers exceptional work-life balance with a flexible schedule and competitive compensation. As the first point of contact for our high-profile clients, you'll embody our commitment to excellence while enjoying Seattle's vibrant nightlife scene before heading home. Benefits include premium health insurance, 401(k) matching, and exclusive employee discounts at our luxury properties.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries during night shift hours
- Coordinate with security and housekeeping teams for seamless overnight operations
- Handle emergency situations with calm professionalism and escalate to management as needed
- Maintain accurate guest records and manage reservation systems with precision
- Process payments and manage financial transactions using POS systems
- Prepare nightly reports and ensure all documentation is completed accurately
- Uphold brand standards through exceptional customer service and attention to detail
Qualifications
- Minimum 2 years of front desk or customer service experience in a luxury/hospitality environment
- Proven ability to work independently with minimal supervision during overnight hours
- Exceptional communication skills and professional phone etiquette
- Proficiency with reservation systems (Opera, PropertyWare) and Microsoft Office Suite
- Ability to remain calm and solution-oriented during high-pressure situations
- Valid Washington State driver's license and reliable transportation
- Availability to work flexible schedules including weekends and holidays
- Basic first aid and CPR certification preferred