Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Mountain View Medical Centers! We're seeking a detail-oriented professional to serve as the first point of contact for our patients during evening hours. This critical role combines exceptional customer service with precise data entry responsibilities in a fast-paced environment. If you thrive in overnight settings and possess strong administrative skills, we encourage you to apply and become an integral part of our patient-focused team.
Responsibilities
- Manage multi-line phone system and triage patient inquiries during evening shifts
- Accurately input and maintain patient records using EHR systems with 99% data integrity
- Process insurance verifications and demographic updates in compliance with HIPAA regulations
- Coordinate patient appointments and manage physician schedules for next-day operations
- Assist with administrative tasks including filing, scanning, and document management
- Handle confidential patient information with discretion and professionalism
- Collaborate with on-call medical staff to facilitate urgent patient needs
Qualifications
- Minimum 1 year experience in receptionist or data entry role
- Proficient in EHR systems (Epic or Cerner preferred) and Microsoft Office Suite
- Exceptional typing speed (60+ WPM) with 10-key proficiency
- Strong attention to detail with proven data accuracy skills
- Ability to multitask in high-pressure overnight environments
- Excellent communication skills and professional phone etiquette
- Flexibility to work evenings, weekends, and holidays as required
- High school diploma or equivalent; medical office certification preferred