Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Albuquerque Medical Center. This critical role combines exceptional customer service with precise data entry responsibilities in a 24/7 environment. You'll be the first point of contact for patients and staff during overnight hours, ensuring smooth operations while maintaining HIPAA compliance. Ideal candidates thrive in fast-paced settings and possess meticulous attention to detail. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions to patient care excellence.
Responsibilities
- Manage front desk operations during overnight shifts, including patient check-in/check-out and call routing
- Accurately enter and update patient data in EMR systems with zero tolerance for errors
- Coordinate with clinical staff to ensure seamless patient flow and urgent response protocols
- Maintain secure documentation and handle sensitive information per HIPAA regulations
- Process insurance verification and demographic data for billing accuracy
- Manage office supplies and equipment maintenance during night hours
- Assist with appointment scheduling and calendar management for next-day operations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in receptionist or data entry role
- Proficiency in EMR systems (Epic or Cerner a plus) and Microsoft Office Suite
- Exceptional typing speed (50+ WPM) with 99% accuracy in data entry
- Ability to multitask in high-pressure situations with composure
- Valid New Mexico driver's license and reliable transportation
- Availability to work flexible overnight shifts (10 PM - 6 AM)
- Basic knowledge of medical terminology and insurance verification processes