Job Description
Join our dynamic team as a Night Shift Receptionist at Premier Hospitality Group! We're seeking a professional, energetic individual to manage our front desk operations during evening hours. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and immediate start date. Apply today and become part of Charlotte's premier hospitality destination!
Responsibilities
- Manage front desk operations during night shift (11 PM - 7 AM)
- Handle guest check-ins/checkouts with exceptional service
- Answer multi-line phone system and route communications
- Monitor security systems and manage access control
- Process reservations and manage room availability
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Handle emergency situations calmly and professionally
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license
- Flexible schedule availability including weekends
- Basic knowledge of hotel security protocols
- High school diploma or equivalent required