Job Description
Join our dynamic team at Elite Hospitality Group as a Front Desk Receptionist and become the welcoming face of our luxury resort in the heart of Las Vegas! We're seeking a polished professional to deliver exceptional guest experiences while managing daily operations with precision. This full-time role offers competitive pay, comprehensive benefits, and immediate start for the right candidate.
As the first point of contact for our prestigious clientele, you'll embody our brand's commitment to excellence. Enjoy a supportive environment with growth opportunities in the thriving hospitality industry. Apply now to start your rewarding career journey!
Responsibilities
- Manage front desk operations including check-ins/outs and guest inquiries
- Answer multi-line phones with professional etiquette and route calls appropriately
- Coordinate concierge services and arrange transportation/tours
- Process payments and maintain accurate financial records
- Handle guest complaints with empathy and resolve issues promptly
- Collaborate with housekeeping and maintenance teams
- Update reservation systems and manage room availability
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and multitasking abilities
- Strong organizational skills with attention to detail
- Professional appearance and polished demeanor
- Ability to work flexible schedules including weekends/holidays
- High school diploma or equivalent required
- Valid driver's license preferred