Job Description
Join our award-winning healthcare team as a Night Shift Receptionist at our Charlotte facility! We're seeking a dedicated professional to manage front desk operations during evening hours, ensuring seamless patient experiences while maintaining a calm, welcoming environment. This critical role supports our 24/7 care model and offers competitive compensation, comprehensive benefits, and immediate opportunities for growth. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Manage patient check-in/check-out procedures with accuracy and empathy
- Handle multi-line phone system and triage emergency calls
- Coordinate appointment scheduling and maintain electronic health records
- Assist with administrative tasks including billing documentation
- Uphold HIPAA compliance and strict confidentiality standards
- Collaborate with night shift medical staff for seamless patient handoffs
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional communication and multitasking abilities
- Proficiency in Microsoft Office and scheduling software
- Ability to remain calm under pressure during high-volume periods
- Night shift availability (6 PM - 6 AM, rotating weekends)
- Healthcare facility experience strongly preferred
- High school diploma or equivalent required