Job Description
Join our dynamic team as a Night Shift Receptionist at Urban Hospitality Group! We're seeking a professional, adaptable individual to manage front desk operations during evening hours. Enjoy flexible scheduling while delivering exceptional guest experiences in our downtown Chicago location. This role offers competitive compensation and opportunities for growth within our hospitality brand.
Responsibilities
- Manage front desk operations during night shift (6 PM - 2 AM)
- Handle guest check-ins/checkouts with efficiency and professionalism
- Answer multi-line phone calls and route inquiries appropriately
- Coordinate with security and maintenance teams for facility management
- Maintain accurate guest records and reservation systems
- Assist with basic administrative tasks (scheduling, filing)
- Respond to emergency situations following protocol
Qualifications
- Minimum 1 year receptionist or customer service experience
- Strong communication and interpersonal skills
- Ability to work independently during night hours
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Flexibility to cover varying shifts including weekends
- Basic knowledge of MS Office Suite
- Valid Illinois driver's license preferred
- Ability to remain calm under pressure