Job Description
Join our award-winning healthcare team as a Night Shift Receptionist and become the heart of our 24/7 patient care operations. We're seeking a dedicated professional to manage our front desk during overnight hours, ensuring seamless patient experiences while our clinical teams focus on critical care. This immediate-hiring position offers competitive pay, comprehensive benefits, and a supportive environment where your contribution directly impacts patient satisfaction.
Enjoy the unique advantages of night shifts: quieter workspaces, focused patient interactions, and a 15% shift differential. Our state-of-the-art facility in downtown Tucson features modern amenities and a collaborative culture that values work-life balance. We provide paid training, career advancement opportunities, and recognition programs for exceptional performers.
Responsibilities
- Manage front desk operations during overnight hours (10 PM - 6 AM), including patient check-in/check-out and appointment scheduling
- Handle incoming calls and triage emergencies using HIPAA-compliant protocols
- Process insurance verifications and maintain accurate patient records in EMR systems
- Coordinate with clinical teams to ensure seamless patient flow and communication
- Prepare daily reports and manage office supplies inventory
- Uphold strict confidentiality standards while interacting with sensitive patient information
- Respond to after-hours facility access requests and security protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency in EMR systems (Epic experience highly valued)
- Strong multitasking abilities with attention to detail
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of medical terminology and insurance processes
- Flexibility to cover occasional weekend shifts