Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical hours. We're seeking a professional, energetic individual to manage front desk operations overnight, ensuring exceptional service while maintaining a calm environment. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture designed for career growth.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Handle multi-line phone systems, triage calls, and schedule appointments
- Maintain secure patient records using EMR systems
- Coordinate with medical staff for urgent after-hours requests
- Process insurance verification and billing documentation
- Ensure reception area remains sanitized and organized
- Prepare daily reports for morning management team
Qualifications
- High school diploma or equivalent; associates degree preferred
- 1+ years receptionist or customer service experience
- Proficiency with EMR systems (Epic/Meditech a plus)
- Strong multitasking abilities in high-pressure environments
- Excellent verbal/written communication skills
- Basic knowledge of medical terminology
- Ability to work independently with minimal supervision
- Available to work flexible night shifts (10 PM - 6 AM)