Job Description
Join our dynamic team as a Night Shift Receptionist at MetroStar Solutions, where innovation meets exceptional service. This pivotal role requires a professional who thrives in after-hours environments while maintaining the highest standards of client support. You'll be the first point of contact for our international clients and internal teams during evening hours, ensuring seamless operations while our day team rests. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values work-life balance.
Our Fort Worth headquarters features state-of-the-art facilities and a supportive atmosphere perfect for career growth. This position includes paid training, advancement opportunities, and a 10% night shift differential. Enjoy flexible scheduling options and recognition programs designed to reward exceptional performance.
Responsibilities
- Manage multi-line phone system and client communications during evening hours (5 PM - 1 AM)
- Coordinate international conference calls across 3 time zones with precision
- Process visitor badges and maintain secure access protocols after 6 PM
- Handle emergency response procedures for building security incidents
- Manage package deliveries and overnight courier logistics
- Prepare daily operational reports for morning team handover
- Maintain reception area appearance and supply inventory
- Support video conferencing setups for after-hours client meetings
Qualifications
- Minimum 2 years professional receptionist or customer service experience
- Exceptional phone etiquette and multi-tasking abilities
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to work independently with minimal supervision
- Valid Texas driver's license with clean record (for occasional errands)
- Flexible availability to cover rotating weekend shifts
- Basic knowledge of HIPAA compliance for sensitive client information
- Spanish language proficiency preferred