Job Description
Join our dynamic hospitality team as a Night Shift Receptionist in Phoenix, AZ! We're seeking a professional, detail-oriented individual to provide exceptional guest service during evening hours. This full-time position offers a flexible schedule with competitive pay and opportunities for growth. You'll be the first point of contact for our high-end clients, ensuring seamless operations and memorable experiences. If you thrive in fast-paced environments and value work-life balance, this role is perfect for you.
Responsibilities
- Manage multi-line phone systems and direct calls to appropriate departments
- Handle guest check-ins/checkouts with precision and professionalism
- Coordinate transportation and concierge services for overnight guests
- Maintain security protocols and monitor access control systems
- Perform administrative tasks including scheduling, filing, and data entry
- Prepare nightly reports and manage office supplies inventory
- Collaborate with housekeeping and security teams for smooth operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 2+ years in receptionist or customer service role
- Proficiency with Microsoft Office Suite and reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays
- Valid Arizona driver's license (for occasional errands)
- Basic first aid/CPR certification (or willingness to obtain)