Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Urban Healthcare Centers! We're seeking a professional, compassionate individual to serve as the first point of contact for patients and visitors during evening hours. This critical role ensures smooth operations while maintaining our commitment to exceptional patient care. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Baltimore's thriving medical district. Immediate hiring available for qualified candidates.
Responsibilities
- Manage patient check-in/out processes during evening hours using EMR systems
- Answer multi-line phone calls and schedule appointments efficiently
- Handle confidential patient information with HIPAA compliance
- Coordinate with clinical staff for urgent patient needs
- Prepare daily reports and maintain accurate documentation
- Assist with billing inquiries and insurance verification
- Ensure lobby area remains clean and welcoming overnight
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with EMR systems (Epic/Meditech preferred)
- Strong multitasking abilities in fast-paced environments
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision
- Basic knowledge of medical terminology
- Flexibility to cover occasional weekend shifts
- High school diploma or equivalent required