Job Description
Join our award-winning healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical overnight hours. We're seeking a compassionate professional to manage front desk operations in our state-of-the-art facility. This role offers immediate employment with competitive pay, comprehensive benefits, and opportunities for career growth in Nashville's thriving healthcare sector.
Responsibilities
- Manage patient check-in/check-out processes during overnight hours (10 PM - 6 AM)
- Handle multi-line phone systems with exceptional call routing and message management
- Verify insurance credentials and maintain accurate patient records in Epic EMR
- Coordinate emergency protocols and triage urgent after-hours requests
- Assist with appointment scheduling and patient registration
- Maintain secure patient confidentiality in compliance with HIPAA regulations
- Oversee facility security protocols during overnight operations
Qualifications
- Minimum 1 year of front desk/reception experience in healthcare setting
- Proficiency with EMR systems (Epic preferred)
- Exceptional communication and conflict resolution skills
- Ability to remain calm under pressure during emergency situations
- Valid Tennessee driver's license and reliable transportation
- Flexibility to work weekends and holidays as needed
- Basic knowledge of medical terminology
- High school diploma or equivalent required