Job Description
Join our dynamic team as a Night Shift Receptionist at Premier Hospitality Services! We're seeking a polished professional to manage our front desk operations during evening hours. Enjoy a competitive hourly rate, flexible scheduling options, and the opportunity to work in Milwaukee's vibrant downtown district. This role is perfect for individuals seeking non-traditional hours with growth potential in the hospitality industry. If you're a people person with exceptional organizational skills and thrive in a fast-paced environment, we encourage you to apply today!
Responsibilities
- Manage front desk operations during night shift hours, including guest check-ins/check-outs and reservation management
- Handle incoming calls, emails, and digital communications with professionalism and efficiency
- Coordinate with security and overnight staff to ensure seamless facility operations
- Maintain accurate logs of guest activities, incidents, and facility maintenance requests
- Uphold brand standards through exceptional customer service and problem resolution
- Prepare daily reports and handover documentation for day shift staff
- Monitor security systems and respond to emergency protocols as needed
Qualifications
- Minimum 1 year of front desk or customer service experience
- Strong proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize tasks in high-pressure situations
- Valid Wisconsin driver's license and reliable transportation
- Flexibility to work weekends, holidays, and varying shifts
- Basic knowledge of emergency procedures and security protocols
- Proficiency in Microsoft Office Suite and digital communication tools