Job Description
Are you a proactive professional seeking a Flexible Schedule with the stability of a full-service hospitality environment? Horizon Hospitality Group is currently seeking a reliable Night Shift Receptionist to join our dynamic team in San Diego, CA. Whether you are looking to bridge the gap between day shifts or simply prefer the quieter pace of the evening, we offer a competitive compensation package and a supportive culture.
In this pivotal role, you will be the first point of contact for our guests and clients, ensuring a seamless transition into the night shift operations. We are open to candidates from the San Diego area as well as those open to remote coordination for roles potentially expanding into Pennsylvania.
Responsibilities
- Manage High-Volume Inquiries: Answer and screen incoming calls with a professional tone, routing them to the appropriate departments or management.
- Guest Relations: Greet and welcome guests, visitors, and employees after hours, ensuring a safe and secure environment.
- Administrative Support: Handle data entry, manage the night shift logbook, and distribute incoming mail and packages.
- Access Control: Monitor building security systems and maintain logbooks for visitors and vendors entering the premises.
- Event Coordination: Assist in setting up meeting rooms for early morning events and ensuring facilities are ready for the next shift.
- Issue Resolution: Address and resolve basic guest or staff concerns immediately, escalating complex issues to the on-call manager.
Qualifications
- Experience: Previous experience as a receptionist, front desk agent, or switchboard operator is preferred.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) with the ability to be flexible with the weekly schedule.
- Communication: Excellent verbal and written communication skills in English.
- Technical Proficiency: Comfortable using standard office software, telephones, and reception hardware.
- Professionalism: A polished, professional appearance and demeanor suited for a hospitality or corporate setting.
- Education: High school diploma or GED equivalent required.