Job Description
Join our dynamic team as a Night Receptionist at Premier Hospitality Group! We're seeking a professional and energetic individual to provide exceptional guest experiences during our evening hours. This flexible night shift role is perfect for those seeking work-life balance while contributing to a world-class hospitality environment.
Enjoy competitive pay, a supportive team atmosphere, and the opportunity to work in New Orleans' vibrant French Quarter. If you thrive in fast-paced settings and excel at customer service, we encourage you to apply today!
Responsibilities
- Manage front desk operations during evening hours, including check-ins/check-outs and guest inquiries
- Handle multi-line phone system and route calls appropriately
- Process reservations and manage booking systems with precision
- Assist with light administrative tasks (data entry, filing, report generation)
- Maintain cleanliness and organization of reception area
- Collaborate with security and night staff for seamless operations
- Respond to guest emergencies and escalate issues as needed
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Ability to remain calm under pressure during high-traffic periods
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of New Orleans attractions and services