Job Description
Join our dynamic hospitality team as a Night Shift Receptionist in the heart of Chicago! We're seeking a professional and energetic individual to provide exceptional guest experiences during evening hours. This immediate opportunity offers competitive compensation, comprehensive benefits, and career growth in a vibrant downtown location. If you thrive in fast-paced environments and value exceptional customer service, apply now!
Responsibilities
- Manage front desk operations during night shifts (10 PM - 6 AM)
- Check-in/check-out guests using property management systems
- Handle multi-line phone calls and route communications
- Assist with guest inquiries and resolve issues promptly
- Monitor security systems and building access
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and documentation
Qualifications
- Previous front desk or reception experience required
- Availability for consistent night shifts (10 PM - 6 AM)
- Proficient with property management software (e.g., Opera, SiteMinder)
- Exceptional communication and customer service skills
- Ability to multitask in high-pressure situations
- Basic knowledge of security protocols
- High school diploma or equivalent required
- Must pass background check and drug screening