Job Description
Join our dynamic team as a Night Shift Receptionist at Premier Hospitality Group, where we value exceptional service and work-life balance. This flexible schedule position offers the opportunity to thrive in a vibrant 24/7 environment while maintaining a healthy work-life balance. Located in the heart of Phoenix, AZ, our team provides premium hospitality services to high-profile clients. We're seeking a professional, detail-oriented individual to serve as the first point of contact during evening hours, ensuring seamless operations and guest satisfaction.
Responsibilities
- Manage front desk operations during evening hours (10 PM - 6 AM), including check-ins, check-outs, and guest inquiries
- Handle phone calls, emails, and digital communications with professionalism and efficiency
- Coordinate with security and maintenance teams for overnight facility management
- Maintain accurate guest records and reservation systems using proprietary software
- Prepare nightly reports and manage confidential documentation
- Assist with emergency response protocols and crisis management as needed
Qualifications
- Minimum 2 years of front desk or receptionist experience in hospitality or corporate setting
- Exceptional written and verbal communication skills
- Proficiency with reservation systems (e.g., Opera, Marriott Bonvoy)
- Ability to work independently and make sound decisions during overnight shifts
- Valid Arizona Driver's License and reliable transportation
- Flexibility to work weekends and holidays as required
- Basic knowledge of first aid and emergency procedures