Job Description
Welcome to Austin Family Medical Center, where we are dedicated to providing compassionate healthcare to our community. We are currently seeking a highly organized and professional Full-Time Receptionist to join our front office team. This is an excellent opportunity to work in a supportive environment with a flexible schedule and growth potential.
As the first point of contact for our patients, you will play a crucial role in creating a welcoming and efficient experience. We are looking for a detail-oriented individual who excels in customer service and thrives in a fast-paced setting.
Responsibilities
- Greet and welcome patients and visitors with a warm, professional demeanor upon arrival.
- Answer, screen, and forward incoming phone calls with efficiency and courtesy.
- Manage the front desk calendar, schedule appointments, and send reminder notifications.
- Process incoming and outgoing mail and handle office supply inventory.
- Assist with data entry, filing, and maintaining accurate patient records.
- Direct visitors to the appropriate personnel or department.
- Handle basic billing inquiries and provide information regarding office policies.
Qualifications
- High school diploma or GED required; additional certification in medical reception is a plus.
- Proven experience as a receptionist or in a front office administrative role.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Strong organizational and multitasking abilities.
- Ability to maintain a professional appearance and a positive, patient-focused attitude.
- Reliable attendance and punctuality are essential.