Job Description
Join our award-winning healthcare team as a Flexible Schedule Receptionist at Memphis Healthcare Partners! We're seeking a polished professional to be the first point of contact for patients and staff in our modern downtown facility. Enjoy competitive pay, comprehensive benefits, and a uniquely adaptable schedule that promotes work-life balance. If you excel in customer service, thrive in fast-paced environments, and want to make a meaningful impact in healthcare administration, apply today!
Responsibilities
- Manage multi-line phone system with exceptional call handling and transfer protocols
- Schedule patient appointments using Epic EHR software with precision and empathy
- Process registrations, insurance verification, and HIPAA-compliant documentation
- Coordinate office workflows between clinical departments and administrative teams
- Assist with patient inquiries via phone, email, and in-person with professionalism
- Maintain clean, organized reception area with patient confidentiality standards
Qualifications
- Minimum 2 years receptionist or customer service experience in healthcare preferred
- Proficiency with scheduling software (Epic, Athena, or similar EHR systems)
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong organizational skills with attention to detail in documentation
- Flexibility to work rotating shifts including evenings and weekends
- Basic knowledge of medical terminology and HIPAA regulations
- High school diploma or equivalent; associate's degree a plus