Job Description
Join our dynamic healthcare team as a Flexible Schedule Receptionist at Harmony Wellness Centers! We're seeking a polished professional to manage our front desk operations with exceptional customer service. This role offers adaptable scheduling options to support your work-life balance while delivering outstanding patient experiences. Enjoy a collaborative environment where your organizational skills directly contribute to our mission of providing compassionate care.
Responsibilities
- Manage front desk operations including patient check-in/out, appointment scheduling, and phone triage
- Handle confidential patient information with HIPAA-compliant protocols
- Process payments, insurance verifications, and maintain accurate records
- Coordinate with clinical staff to ensure seamless patient flow
- Maintain a clean, welcoming reception area with professional demeanor
- Resolve patient inquiries and escalate complex issues appropriately
- Assist with administrative tasks including filing, scanning, and data entry
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency in medical scheduling software (e.g., Epic, Athenahealth)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced healthcare environment
- Strong attention to detail with organizational aptitude
- Flexibility to work varied shifts including evenings/weekends
- Basic knowledge of HIPAA regulations
- High school diploma or equivalent required