Job Description
Are you a natural people-person looking to launch your administrative career? Pinnacle Medical Group is seeking a highly organized and professional Entry Level Receptionist to join our dynamic team in Los Angeles. We pride ourselves on delivering exceptional patient care, and our front desk staff is the first point of contact for that experience.
In this role, you will be the face of our organization, managing incoming communications and ensuring our office runs smoothly. We offer comprehensive training and a supportive environment where you can grow your skills in customer service and office management.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Full benefits package including medical, dental, and vision.
- Paid time off and holiday pay.
- Professional development and career advancement opportunities.
Responsibilities
- Manage Front Desk Operations: Greet and welcome visitors warmly, determine their needs, and direct them to the appropriate staff member or department.
- Communication Hub: Answer and route incoming phone calls professionally, take accurate messages, and screen for urgent matters.
- Administrative Support: Handle incoming and outgoing mail, process incoming faxes, and manage the company email inbox efficiently.
- Appointment Scheduling: Schedule patient appointments and meetings using the company's digital calendar systems, ensuring no conflicts arise.
- Customer Service: Address customer inquiries and complaints promptly and professionally, escalating complex issues to management when necessary.
- Data Management: Maintain and update patient and client records accurately in our database systems.
- Office Maintenance: Ensure the reception area is tidy, organized, and stocked with necessary supplies (pens, paper, etc.).
Qualifications
- Education: High school diploma or GED equivalent required; Associate’s degree in Business Administration is a plus.
- Experience: Previous experience as a receptionist, front desk assistant, or in a similar administrative role is preferred, but Entry Level candidates are encouraged to apply if they possess the right attitude.
- Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with practice management software (e.g., AthenaHealth, Epic) is highly desirable.
- Communication: Excellent verbal and written communication skills with a friendly and professional phone manner.
- Organization: Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
- Interpersonal: A positive attitude, strong work ethic, and the ability to work collaboratively within a team.