Job Description
Join our dynamic healthcare team as a Weekend Receptionist at Milwaukee Wellness Center! We're seeking a polished professional to serve as the first point of contact for patients during our high-traffic weekend hours. If you thrive in fast-paced environments and excel at creating exceptional first impressions, this role offers competitive compensation and a supportive workplace culture.
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Handle multi-line phone system and route calls to appropriate departments
- Coordinate weekend appointment scheduling using EMR software
- Process insurance verifications and collect co-pays accurately
- Maintain organized patient records and confidential files
- Assist with light administrative tasks including scanning and filing
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with medical scheduling software (e.g., Epic, Cerner)
- Exceptional verbal communication and conflict resolution skills
- Ability to work independently during weekend shifts (Sat/Sun)
- Knowledge of HIPAA compliance and patient privacy protocols
- High school diploma or equivalent required