Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at MetroCare Solutions! This pivotal role combines exceptional customer service with precise data entry responsibilities in a fast-paced 24/7 environment. You'll be the first point of contact for patients and visitors during evening hours, ensuring seamless operations while maintaining accurate digital records. If you thrive in overnight settings and possess strong administrative skills, this is your opportunity to make a meaningful impact.
Responsibilities
- Manage front desk operations during night shift (6 PM - 6 AM), including patient check-in/out and appointment scheduling
- Perform accurate data entry of patient information, medical records, and billing details into EMR systems
- Handle incoming calls and messages with professionalism, routing appropriately to on-call staff
- Maintain secure documentation and HIPAA compliance protocols for sensitive patient data
- Coordinate with overnight medical staff for urgent patient needs and administrative support
- Prepare daily reports and ensure accurate record-keeping for next-day operations
- Manage office inventory and equipment during night hours
Qualifications
- Minimum 1 year experience in receptionist or administrative role with data entry responsibilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and EMR/EHR systems
- Proven typing speed of 45+ WPM with 95%+ accuracy in data entry tasks
- Ability to work independently during overnight hours with minimal supervision
- Strong attention to detail and commitment to HIPAA compliance standards
- Excellent communication skills and professional phone etiquette
- Flexible availability for rotating night shifts including weekends
- High school diploma or equivalent; associate degree preferred