Job Description
Join our dynamic team as a Night Shift Receptionist at Metropolitan Business Solutions! This pivotal role combines exceptional customer service with precise data management in our Philadelphia headquarters. You'll be the first point of contact for overnight clients while maintaining critical operational data. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for professional growth.
Responsibilities
- Manage front desk operations during overnight hours (10 PM - 6 AM)
- Accurately enter client information and transaction data into CRM systems
- Handle multi-line phone calls and route communications appropriately
- Process incoming mail/packages and manage office inventory
- Monitor security systems and building access protocols
- Prepare daily reports and operational summaries
- Coordinate with overnight staff for seamless service transitions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year receptionist or customer service experience
- Proficient in data entry with 10,000+ keystrokes per hour
- Advanced knowledge of Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong attention to detail and organizational skills
- Flexibility to work overnight shifts including weekends
- Basic knowledge of office security protocols