Job Description
Join our dynamic team as a Night Shift Receptionist at Metro Hospitality Group! We're seeking a professional, adaptable individual to manage our front desk operations during evening hours. Enjoy a flexible schedule while providing exceptional guest experiences in our upscale downtown Phoenix location. This role offers competitive pay, comprehensive benefits, and career growth opportunities in the hospitality industry.
Responsibilities
- Manage front desk operations during evening shifts (10 PM - 6 AM)
- Handle guest check-ins/check-outs and resolve inquiries promptly
- Operate PBX system and manage multi-line phone communications
- Coordinate security protocols and access control for guests and staff
- Maintain accurate logs for incidents, deliveries, and maintenance requests
- Collaborate with overnight staff to ensure seamless service transitions
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional verbal/written communication skills
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Ability to work independently with minimal supervision
- Valid Arizona Driver's License (for occasional errands)
- Flexible availability including weekends/holidays
- Basic knowledge of hotel security procedures preferred
- High school diploma or equivalent required