Job Description
Join our dynamic team at Urban Hospitality Group as a Night Shift Receptionist and be the first point of contact for our prestigious downtown Chicago location. This immediate opening offers a competitive hourly rate plus benefits package for the right candidate. Enjoy a vibrant night atmosphere while providing exceptional service to high-profile guests and clients. We're seeking a dedicated professional ready to contribute to our award-winning hospitality environment.
Responsibilities
- Manage front desk operations during evening/night hours (11 PM - 7 AM)
- Handle guest check-ins/check-outs with efficiency and professionalism
- Answer multi-line phone system and route calls appropriately
- Monitor security systems and manage building access protocols
- Process reservations and coordinate with overnight staff
- Maintain detailed guest records and confidential information
- Respond to emergency situations calmly and effectively
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional communication and interpersonal skills
- Ability to work independently during night shifts
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong attention to detail and problem-solving abilities
- Valid security clearance or willingness to obtain
- Flexibility to work weekends and holidays