Job Description
Join our dynamic hospitality team as a Night Shift Receptionist at Metropolitan Hospitality Group. We're seeking a professional and adaptable individual to manage our front desk operations during evening hours. This flexible schedule role offers the perfect opportunity for night owls seeking work-life balance while delivering exceptional guest experiences in the heart of New Orleans.
Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and takes pride in creating memorable first impressions. You'll be the face of our premium boutique hotel, ensuring seamless operations and guest satisfaction during overnight shifts. Enjoy competitive pay, comprehensive training, and a supportive team culture.
Responsibilities
- Manage front desk operations during evening/night shifts (10 PM - 6 AM)
- Check guests in/out efficiently with warm professionalism
- Handle incoming calls and manage reservations accurately
- Address guest inquiries and resolve concerns promptly
- Perform nightly audits and report maintenance issues
- Maintain security protocols and monitor property access
- Collaborate with overnight staff to ensure seamless service
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong attention to detail and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Basic computer literacy and multitasking skills