Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical evening hours. We're seeking a dedicated professional to manage front desk operations, ensure patient comfort, and maintain seamless administrative workflows in a fast-paced 24/7 medical facility. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career growth within our award-winning organization.
Responsibilities
- Manage patient check-in/check-out processes and appointment scheduling during night shifts
- Handle multi-line phone systems, triage calls, and route inquiries to appropriate departments
- Maintain accurate patient records using electronic health record systems
- Coordinate with medical staff for urgent patient needs and emergency protocols
- Process insurance verification and billing documentation
- Manage office supplies inventory and equipment maintenance
- Ensure compliance with HIPAA regulations and patient privacy standards
Qualifications
- Minimum 1 year receptionist or customer service experience in healthcare setting
- Proficiency in Microsoft Office Suite and EHR systems (e.g., Epic, Cerner)
- Exceptional communication skills and ability to remain calm under pressure
- Strong organizational skills with attention to detail
- Ability to work independently during night shifts (10 PM - 6 AM)
- Valid CPR certification (or willingness to obtain within 30 days)
- High school diploma or equivalent required