Job Description
Join our dynamic team as a Night Shift Receptionist at Metro Hospitality Group! We're seeking a professional and energetic individual to provide exceptional front-deside services during evening hours. This is an immediate opportunity to become the first point of contact for our valued guests and ensure seamless operations in our vibrant Charlotte location. If you thrive in fast-paced environments and excel at multitasking, we encourage you to apply today!
Responsibilities
- Manage front desk operations including check-ins/check-outs and guest inquiries
- Answer and direct incoming calls professionally
- Coordinate with housekeeping and security teams
- Handle guest complaints and resolve issues promptly
- Maintain accurate records of guest activities and incidents
- Prepare nightly reports and manage office supplies
- Ensure lobby and common areas are impeccably maintained
Qualifications
- High school diploma or equivalent required
- 1+ years of front desk or customer service experience
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize tasks efficiently
- Proficiency in booking systems and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of hotel/motel operations preferred