Job Description
Join our dynamic team as a Night Shift Receptionist and be the cornerstone of our guest experience during critical overnight hours. We're seeking a professional, detail-oriented individual to manage front desk operations, ensure seamless communication, and maintain a secure environment. This immediate hire position offers competitive compensation, comprehensive benefits, and a supportive work culture in Nashville's thriving hospitality sector.
Responsibilities
- Manage front desk operations during night shift, including check-ins, check-outs, and guest inquiries
- Answer multi-line phone system, screen calls, and route communications appropriately
- Monitor security systems, access controls, and emergency protocols overnight
- Perform administrative tasks such as data entry, report generation, and supply inventory
- Coordinate with housekeeping, security, and maintenance teams for operational needs
- Handle guest complaints and resolve issues with professionalism and discretion
- Maintain accurate records of incidents, guest feedback, and daily logs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in Microsoft Office Suite and property management systems
- Ability to work independently and make sound decisions under pressure
- Flexibility to work nights, weekends, and holidays as required
- Valid driver's license and clean background check
- Basic first aid/CPR certification (or willingness to obtain)