Job Description
Join our dynamic team as a Night Shift Receptionist at Urban Hospitality Group, where we blend luxury service with community spirit. This flexible-schedule role offers the perfect work-life balance for night owls and students seeking meaningful part-time work in Chicago's vibrant downtown. Enjoy competitive pay, comprehensive training, and a supportive environment where your organizational skills shine. You'll be the welcoming face of our premium suites, ensuring seamless operations during evening hours while contributing to our guests' exceptional experiences.
Responsibilities
- Manage front desk operations during evening shifts (11 PM - 7 AM)
- Handle guest check-ins/check-outs and reservation management
- Answer multi-line phone systems with exceptional etiquette
- Coordinate security protocols and emergency response procedures
- Maintain accurate guest records and administrative documentation
- Coordinate with housekeeping and security teams for operational efficiency
- Process payments and manage cash handling procedures
- Address guest inquiries and resolve service issues promptly
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and conflict resolution abilities
- Proficient with reservation systems (e.g., Opera, Sabre)
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago area attractions and services
- Flexibility to work weekends and holidays as needed
- High school diploma or equivalent required
- Valid Illinois driver's license (for occasional errands)