Job Description
Join MetroCare Health Services as a Night Shift Receptionist in Boston and become the first point of contact for our patients during critical evening hours. We offer a flexible schedule to support work-life balance while delivering exceptional customer service in a fast-paced healthcare environment. This role is perfect for detail-oriented professionals who thrive in nighttime operations and want to make a meaningful impact.
Responsibilities
- Manage front desk operations during night shift, including patient check-in/out and appointment coordination
- Handle high-volume phone calls, triage emergencies, and route inquiries appropriately
- Maintain accurate patient records using EHR systems with strict confidentiality protocols
- Coordinate with medical teams to ensure seamless patient flow during overnight hours
- Process insurance verification and manage administrative documentation
- Oversee facility security protocols and visitor access control
- Prepare daily reports and manage office supplies inventory
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in receptionist or customer service role
- Proficiency in EHR systems (Epic/EMR) and Microsoft Office Suite
- Exceptional communication skills with ability to remain calm under pressure
- Flexibility to work nights, weekends, and holidays as required
- Basic medical terminology knowledge preferred
- Strong organizational skills with attention to detail