Job Description
Join our dynamic healthcare team as a Night Shift Receptionist with flexible scheduling options! We're seeking a professional and compassionate individual to serve as the first point of contact for our patients during evening hours. This role offers unparalleled work-life balance with rotating shifts and weekend availability options. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your contributions directly impact patient experiences.
Our Atlanta facility is equipped with state-of-the-art technology and provides ample growth opportunities for motivated professionals. If you excel in high-pressure environments and value patient-centered care, this position offers the perfect blend of challenge and fulfillment.
Responsibilities
- Manage all incoming calls, messages, and patient inquiries during evening shifts (6 PM - 6 AM)
- Coordinate patient check-ins, appointments, and registration processes efficiently
- Maintain accurate patient records and confidential documentation using EHR systems
- Coordinate with clinical staff to ensure seamless patient flow and communication
- Handle emergency triage protocols and escalate critical situations appropriately
- Perform administrative tasks including scheduling, billing support, and supply management
- Uphold HIPAA compliance and maintain strict confidentiality standards
Qualifications
- Minimum 1 year experience in medical reception or customer service role
- Proficiency with EHR systems (Epic, Cerner, or similar) preferred
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong multitasking abilities with attention to detail in high-volume settings
- Flexibility to work rotating night shifts including weekends and holidays
- Basic knowledge of medical terminology and insurance verification processes
- High school diploma or equivalent; healthcare certification a plus
- Ability to stand for extended periods and operate office equipment