Job Description
Join our vibrant hospitality team as a Night Shift Receptionist at Metropolitan Hospitality Group! We're seeking a professional and adaptable individual to manage our front desk operations during evening hours. This flexible part-time role offers an ideal opportunity for night owls seeking work-life balance while delivering exceptional guest experiences. Enjoy competitive compensation, a supportive team environment, and the chance to be the first point of contact for our esteemed clients in the heart of New Orleans.
Responsibilities
- Manage front desk operations during evening shifts (10 PM - 6 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phone calls and route communications
- Coordinate with security and overnight staff for seamless operations
- Maintain accurate guest records and reservation systems
- Respond to emergency situations with calm professionalism
- Prepare daily activity reports for management review
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional verbal communication and interpersonal skills
- Proficiency with reservation software and MS Office Suite
- Ability to work independently during overnight hours
- Strong problem-solving and conflict resolution abilities
- Flexibility to adapt to changing schedules and priorities
- Valid Louisiana driver's license (preferred for errands)
- Professional appearance and positive demeanor