Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Baltimore Medical Center! We're seeking a professional and adaptable individual to manage front desk operations during evening hours. Enjoy a flexible schedule while providing exceptional patient experiences in a modern, supportive environment. This role offers competitive pay, comprehensive benefits, and opportunities for growth in the heart of Baltimore's healthcare district.
Responsibilities
- Manage patient check-ins, appointments, and phone communications during night shift hours
- Maintain accurate patient records and confidential information using EHR systems
- Coordinate with clinical staff for urgent patient needs and emergency protocols
- Oversee facility security and access control procedures
- Handle billing inquiries and insurance verification processes
- Prepare nightly administrative reports and documentation
- Assist with light clerical tasks and office supply management
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year experience in healthcare or customer service reception
- Proficiency in EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Basic medical terminology knowledge required
- Flexibility to work evenings, weekends, and holidays as needed
- Valid Maryland driver's license (for potential errands)