Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at MetroHealth Solutions! We're seeking a professional and compassionate individual to provide exceptional front-desk support during evening hours (11 PM - 7 AM). Enjoy unparalleled flexibility with rotating schedules designed to accommodate your lifestyle. This vital role ensures seamless patient experiences while maintaining a calm, welcoming environment after hours. What you'll gain: Competitive pay, comprehensive training, and the opportunity to work in a state-of-the-art facility with supportive staff. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Manage patient check-ins and appointments with efficiency and empathy
- Handle multi-line phone systems and triage urgent calls appropriately
- Maintain accurate patient records using EMR software (training provided)
- Coordinate with medical staff for urgent after-hours requests
- Prepare daily reports and ensure HIPAA compliance at all times
- Manage office supplies and equipment during shift
- Assist with light administrative tasks as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite and basic EMR systems
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules
- Valid Ohio driver's license (if required for occasional errands)
- Healthcare background strongly preferred