Job Description
Join our dynamic team as a Night Shift Receptionist at Premier Hospitality Group! This flexible part-time position offers the perfect work-life balance while serving as the first point of contact for our prestigious clients. Located in the heart of downtown San Jose, you'll work in a state-of-the-art facility with modern amenities and a supportive team environment. Enjoy competitive pay, comprehensive training, and the opportunity to grow within our organization. Whether you're a night owl or seeking supplemental income, this role provides the flexibility you need while delivering exceptional guest experiences.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries
- Handle multi-line phone system with professional etiquette and efficient call routing
- Process reservations, payments, and maintain accurate guest records using our proprietary software
- Coordinate security protocols and emergency response procedures during night shifts
- Perform light administrative duties including filing, data entry, and report generation
- Maintain pristine lobby and common areas according to brand standards
- Collaborate with security and overnight staff to ensure seamless operations
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality or corporate setting
- Exceptional communication skills with multilingual abilities preferred (Spanish/Chinese)
- Proficiency in Microsoft Office Suite and reservation management systems
- Ability to work independently with minimal supervision during overnight hours
- Strong problem-solving skills and calm demeanor under pressure
- Flexible availability to cover various night shifts (10 PM - 6 AM)
- Valid California driver's license and reliable transportation
- Basic first aid/CPR certification preferred