Job Description
Join our dynamic hospitality team as a Night Shift Receptionist at our premium downtown Chicago location. This immediate-hiring opportunity offers competitive compensation and career growth in a vibrant 24/7 environment. We're seeking a polished professional to manage front desk operations during evening hours, ensuring exceptional guest experiences while maintaining security protocols. Ideal candidates thrive in fast-paced settings and possess outstanding communication skills. Enjoy flexible scheduling, comprehensive benefits, and the chance to work with Chicago's finest hospitality professionals.
Responsibilities
- Manage guest check-ins/checkouts and process payments efficiently
- Answer multi-line phone systems and route inquiries appropriately
- Monitor security cameras and access control systems during night shift
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate logs of guest activities and incidents
- Handle guest complaints with professionalism and discretion
- Prepare nightly reports and manage office supplies inventory
Qualifications
- Minimum 1 year front desk or customer service experience
- Strong knowledge of hotel management systems (Opera preferred)
- Excellent verbal communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic proficiency in Microsoft Office Suite
- Valid Illinois driver's license (if required for property runs)
- Flexible availability including weekends and holidays
- Must pass background check and drug screening