Job Description
Join our dynamic team at Metropolitan Hospitality Group as a Night Shift Receptionist and become the heart of our 24/7 operations. We're seeking a professional, customer-focused individual to manage our front desk during overnight hours, ensuring seamless guest experiences while maintaining security protocols. This is an immediate opportunity for career growth in Chicago's vibrant hospitality sector. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for night professionals.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries during overnight shifts
- Maintain accurate guest records using our proprietary reservation system
- Coordinate with security teams to ensure facility safety and access control
- Handle emergency protocols and escalate critical issues appropriately
- Prepare daily reports and manage key inventory for overnight operations
- Coordinate with day-shift staff for smooth transition of information
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proven ability to work independently during overnight hours
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Basic knowledge of emergency procedures and security protocols
- Flexible availability including weekends and holidays
- High school diploma or equivalent required