Job Description
Join our award-winning healthcare team as a Night Shift Receptionist! We're seeking a professional, adaptable individual to provide exceptional front-desk support during overnight hours at our downtown Boston facility. This role offers unparalleled flexibility with a 4-day/32-hour work week (4pm-12am), perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions directly impact patient experiences. If you thrive in dynamic settings and value autonomy, this is your opportunity to shine.
Responsibilities
- Manage front desk operations during overnight hours, including patient check-in/out and appointment scheduling
- Handle multi-line phone system with professionalism, triaging calls and messages efficiently
- Process patient registrations and insurance verification with accuracy
- Maintain secure patient records and confidential information per HIPAA standards
- Coordinate with overnight medical staff for urgent patient needs and administrative support
- Prepare daily reports and ensure lobby areas remain clean and organized
Qualifications
- Minimum 1 year receptionist or customer service experience in healthcare setting preferred
- Exceptional communication skills with ability to remain calm under pressure
- Proficiency in Microsoft Office Suite and EMR systems (Epic experience a plus)
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent; college coursework a plus
- Ability to multitask and prioritize tasks in fast-paced environment
- Valid Massachusetts driver's license for potential errands (if applicable)