Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Fort Worth Medical Center. This critical role serves as the first point of contact for patients, visitors, and staff during evening hours. We're seeking a detail-oriented professional with exceptional communication skills to manage front desk operations, ensure patient confidentiality, and maintain a welcoming environment in our 24/7 facility. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in a state-of-the-art medical setting.
Responsibilities
- Manage multi-line phone systems and direct calls to appropriate departments
- Register patients using EMR systems while maintaining HIPAA compliance
- Coordinate patient flow and appointment scheduling for overnight services
- Process insurance verifications and collect co-payments
- Maintain secure patient records and confidential documentation
- Assist with administrative tasks including faxing, scanning, and filing
- Collaborate with nursing staff for patient triage and emergency protocols
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Minimum 1 year experience in healthcare or customer service role
- Proficiency in EMR systems (Epic experience a plus)
- Strong multitasking abilities in fast-paced environments
- Exceptional verbal communication and conflict resolution skills
- Basic knowledge of medical terminology and insurance processes
- Ability to work independently during overnight hours
- Valid CPR certification or willingness to obtain