Job Description
Join our award-winning healthcare team as a Night Shift Receptionist at Nashville Medical Center. We're seeking a dedicated professional to provide exceptional front-desk services during evening hours while maintaining a calm, welcoming environment for patients and staff. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of Nashville's leading healthcare facilities.
Responsibilities
- Manage patient check-in/check-out procedures with accuracy and empathy
- Handle multi-line phone system, triage calls, and route communications
- Maintain visitor logs, appointment schedules, and medical records
- Coordinate with nursing staff for urgent patient needs during night shift
- Perform administrative tasks including data entry, filing, and inventory management
- Ensure reception area remains clean, organized, and compliant with safety protocols
- Assist with patient registration and insurance verification processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year receptionist or customer service experience
- Proficiency with EMR systems (Epic experience highly valued)
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Basic knowledge of HIPAA compliance and medical terminology
- Strong attention to detail and multitasking abilities
- Flexibility to cover weekend shifts as needed