Job Description
Join our award-winning healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical evening hours. This pivotal role offers a competitive compensation package, comprehensive benefits, and the opportunity to work in a state-of-the-art facility while serving Milwaukee's diverse community. Enjoy a supportive environment with flexible scheduling and professional growth opportunities.
Responsibilities
- Manage front desk operations during evening hours (5 PM - 1 AM) including patient check-in/out and appointment scheduling
- Handle multi-line phone system with exceptional customer service and triage capabilities
- Process registrations, verify insurance information, and maintain accurate patient records
- Coordinate with medical staff for urgent after-hours patient communications
- Manage office supplies inventory and basic facility security protocols
- Assist with patient billing inquiries and payment processing
- Maintain HIPAA compliance at all times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year receptionist or customer service experience
- Exceptional communication and multitasking abilities
- Proficiency with electronic health records (EHR) systems
- Strong attention to detail and organizational skills
- Ability to work independently during night shifts
- Basic medical terminology knowledge preferred
- Valid Wisconsin driver's license (for occasional off-site tasks)