Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Austin Medical Center. This pivotal role ensures seamless operations during overnight hours, providing exceptional patient support and administrative excellence. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment focused on patient care. If you thrive in fast-paced settings and value making a difference behind the scenes, apply today to become the welcoming face of our night operations.
Responsibilities
- Manage incoming calls and patient inquiries during overnight hours with professionalism and accuracy
- Coordinate patient check-ins, appointments, and emergency triage for urgent cases
- Maintain accurate patient records and electronic health documentation (EHR) systems
- Collaborate with nursing and clinical teams to support patient care continuity
- Oversee facility security protocols and access control for night staff and visitors
- Process insurance verifications and billing documentation efficiently
- Prepare daily operational reports and handover summaries for day shift teams
Qualifications
- Minimum 1 year experience in medical office reception or administrative support
- Proficiency with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional multitasking abilities in high-pressure environments
- Strong interpersonal skills with diverse patient populations
- Valid Texas state healthcare compliance certification preferred
- Ability to work independently with minimal supervision overnight
- Basic medical terminology knowledge and HIPAA compliance understanding
- Flexible availability to cover rotating weekend shifts as needed