Job Description
Join our award-winning healthcare team as a Night Shift Receptionist at Albuquerque Medical Center. We're seeking a dedicated professional to provide exceptional front-desk support during evening hours (11 PM - 7 AM). This vital role ensures seamless patient experiences while maintaining a secure, efficient healthcare environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your contributions make a real difference.
Responsibilities
- Manage multi-line phone system with exceptional call handling and transfer protocols
- Greet and register patients with warm professionalism during evening hours
- Process insurance verification and patient intake documentation
- Maintain secure patient records using Epic EHR system
- Coordinate with medical staff for urgent after-hours communications
- Manage appointment scheduling and calendar maintenance
- Ensure lobby security and visitor compliance protocols
- Prepare daily reports for next-day operations
Qualifications
- Minimum 1 year medical reception or front-desk experience
- Proficiency with EHR systems (Epic preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Basic knowledge of HIPAA compliance protocols
- Valid New Mexico driver's license (for potential errands)
- High school diploma or equivalent required
- CPR certification preferred