Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Harbor View Medical Center. We're seeking a polished professional to serve as the first point of contact for our patients and visitors. This critical role requires exceptional communication skills, organizational prowess, and a passion for creating welcoming experiences. Enjoy competitive benefits, modern facilities, and a collaborative environment where your contributions make a tangible difference in patient care.
Responsibilities
- Manage multi-line phone system and route calls efficiently
- Greet patients/visitors with warm professionalism and verify appointments
- Maintain accurate patient records using EMR systems
- Coordinate scheduling and manage appointment calendars
- Process insurance verifications and collect co-payments
- Assist with administrative tasks including filing and correspondence
- Collaborate with clinical teams to ensure seamless patient flow
Qualifications
- High school diploma or equivalent required
- Minimum 2 years receptionist/administrative experience
- Proficiency in Microsoft Office Suite and EMR systems
- Exceptional verbal/written communication skills
- Strong organizational abilities and attention to detail
- Ability to multitask in fast-paced healthcare environment
- Basic medical terminology knowledge preferred
- Bilingual (English/Spanish) highly desirable